Have you ever had to call a professor or classmate, but not had a phone book or directory on hand? Have you ever been on your way to class at the beginning of the semester and realized you forgot to look up the location? The Student Information Assistants at the Binghamton University Call Center are prepared to assist you in the previous instances as well as more complex situations that you may come across during your time at BU and thereafter.
"We love the Call Center, the students working there on the University’s behalf and how much they contribute to our offices." -Sandra Starke, Vice Provost
The University Call Center officially opened in October of 1999 and was developed by Telecommunications to provide a variety of services to members of the University community and beyond. The Student Information Assistants are capable of assisting callers with finding phone numbers, providing directions to campus, and scheduling tours. In addition, they answer questions for nine major departments on campus including the Undergraduate Admissions, EOP, Health Services, Residential Life, Registrar, Commencement, Financial Aid, Student Accounts, Telecommunications, and Orientation.
"The students that work in the call center are extremely knowledgeable, kind, courteous, and always helpful. They work very hard at a job that can be difficult at times and are always eager to learn more information. They have been, and will continue to be, an important asset to the day-to-day functions of the Financial Aid Office." –Financial Aid Services
This communication network has proven to be highly effective and helps to prevent the 'transfer train' and reduce the chances that a call will end up unanswered and in a voice-mail box. Questions are answered correctly in a shorter period of time by actual people rather than by automated recordings as they were prior to the development of the Call Center. The Call Center has recently expanded due to the continuing growth of the University and the increasing popularity of the services that the Call Center provides. We are constantly reevaluating these services and adjusting them to meet the needs of our customers.
Working in the Call Center provides BU students with a unique opportunity to learn more about BU while gaining valuable and versatile working experience. The Call Center also provides growth opportunities for our student staff, who are able to apply to become trainers and mentors of the SIA's. The knowledge and expertise of our Student Information Assistants impacts the University at all levels, and our positive influence is recognized throughout BU staff.
"The training and experience call center representatives receive is so significant that we have often hired graduating staff to work in our offices." -Sandra Starke, Vice Provost.
If you are interested in applying for a position as a Student Information Assistant please fill out our application and return it to the Call Center, LN G214. The Call Center is open Monday - Friday from 8:00am to 5:00pm while classes are in session (8:00am - 4:00pm during the summer) and can be reached directly by calling our General Information Line 607-777-2000
“The Call Center provides the University with a rich resource of knowledge rooted in multiple offices throughout campus. Dedicated and in the know, the students who work in the Call Center serve as a bridge between our students and parents and the offices who serve them. The Student Information Assistants are a tremendous help to Financial Aid Services and a shining example of the excellence BU students can achieve.” –Financial Aid Services