Binghamton University, State University of New York - Telecommunications Department
Binghamton University Telecommunications

Voice Mail

Once your voice mailbox is installed, it will be ready for you to use after just a few simple steps. Follow the instructions on this page to set up your mailbox.

Along with this information you should have been provided with a users guide to assist you while using your voice mailbox. Inside the users guide is a dial template for your telephone and a wallet trifold. Generally, you will not need the user's guide for basic features. Refer to the guide if you need more information when using advanced features. Place the dial overlay on your telephone and put the trifold in your wallet for reference when using the system away from your desk.

7-6 2 4 5 Call this number to log on to your voice mailbox, or when forwarding your telephone to your mailbox.
7-4 3 0 0 Call this number when you are tranferring a call into a mailbox or when you are leaving a message for someone without ringing their phone.

Logging On/Off

Logging On
  • Dial 7-6245 (or press your message waiting key if you have one)
  • Enter your 5-digit mailbox number followed by # (or just press # if you are calling from your phone)
  • Enter your password, followed by #
Logging Off
  • Press 83 to log off before hanging up.

Changing Your Password

After three consecutive unsuccessful log on attempts, the voice mail system will automatically disable the mailbox and the user will have to contact the Telecommunications Department to have the mailbox re-enabled. During the time the mailbox is disabled, callers will still be able to leave messages.

Passwords must be changed every 90 days. The system will remind you 7 days prior to the expiration date that your password is about to expire. If the password is not changed after 90 days, the system will not allow you to play messages or use any mailbox commands until you change the password.

  • Press 84
  • Enter your new password followed by #. Your new password cannot be:
    • the same as your five-digit extension
    • a sequence (e.g. 1234, 9876)
    • repeated numbers (e.g. 1111, 7777)
  • Enter your new password again, followed by #.
  • Enter your old password, followed by #

Recording Greetings

Remember to include the "Please press 0" announcement for assistance if your mailbox is equipped to do so. If you are not sure, see your department’s voice mail representative or call the Telecommunications Office.Faculty might choose to include the location of their office, their office hours, and any other frequently asked questions (dates exam grades will be posted, etc.). This would help reduce the number of student calls to the department office to find out this information.If you are going to be away for an extended time, you may choose to include the expected time or date of your return.

Personal Verification

A Personal Verification should be recorded for every mailbox. Personal verification announces your name when you leave a message in someone’s mailbox. It also provides a useful confirmation when leaving a message.

  • Press 82
  • Press 9
  • Press 5, wait for the tone, record your name, press # to stop. Press 2 to review your recording
Internal Greeting

An Internal Greeting can be less formal than your external greeting, for example, "Hello, this is {your name}. I’m away from my desk. Please leave your name and number and I’ll call right back. If you want to speak to the department secretary, press 0 now."

  • Press 82
  • Press 2 to record your internal greeting.
  • Press 5, wait for the tone, and begin recording. Press # to stop.
  • Press 2 to review your greeting. (If you want to re-record the greeting, press 76 to delete it, then press 5 to re-record it).
  • Press 4 to exit.
External Greeting

An External Greeting should be more formal than your Internal Greeting, for example, "Hello, this is {your name} of the Binghamton University {your department/organization}. I am either away from my desk or on the telephone. Please leave me a detailed message including your name and telephone number and I will return your call as soon as I can. If you need to speak to someone immediately, press 0 now."

  • Press 82
  • Press 1 to record your external greeting.
  • Press 5, wait for the tone, and begin recording. Press # to stop.
  • Press 2 to review your greeting. (If you want to re-record the greeting, press 76 to delete it, then press 5 to re-record it).
  • Press 4 to exit
Temporary Greeting
  • Press 82
  • Press 3 to record a temporary greeting.
  • Press 5, wait for the tone, and begin recording. Press # to stop.
  • Press 2 to review your greeting. (If you want to re-record the greeting, press 76 to delete it, then press 5 to re-record it).
  • Press 9 to set the expiry date for your temporary greeting.
    • Enter the month, day, and time, pressing # after each entry. For the current month or day, press # only. For the standard expiry time of 12:01 a.m. with any future date, press # for time. Pressing # # # sets "no expiry."
  • Press 4 to exit.

Working With Messages

It is extremely important to the performance of the system to remember to delete messages as soon as possible after reading them. Each mailbox has only 5 minutes of storage. Once the storage limit has been exceeded, your mailbox will continue to accept new messages, but will only allow you to read and delete until you have sufficiently emptied your mailbox.

Play a Message
  • Press 2. This will play the message.
  • Within a message press 1 to "skip forward" 3 seconds.
  • Within a message press 3 to "skip backward" 3 seconds.
  • Press 4 to move to the next message.
  • Press 6 to move to the previous message.
  • To delete that message, press 76.
Delete a Message
  • Navigate to the message to delete (Press 4 to move to the next, 6 to move to the previous)
  • Press 76 to delete the message.
Compose a Message
  • Press 75
  • Enter the list of mailboxes you want to send the message to, or the number corresponding to a distribution list you’ve created, following each mailbox number by a #.
  • After entering the last mailbox press # again.
  • Press 5, begin recording, press # to stop.
  • Press 79 to send the message to all the mailboxes
Reply to a Message
  • Press 71
  • Press 5, wait for the tone, and record your message.
  • Press # to stop.
  • Press 79 to send the message
Forward a Message
  • After listening to a message, press 73
  • Enter the mailbox numbers you are forwarding the message to, follow each number by a #.
  • Enter another # after the last mailbox number.
  • Press 79 to send the message
Tagging a Message
  • After leaving a recorded message (don’t hang up) press #.
  • Press 70
  • Enter one of the following codes:
    • Press 1 for Urgent
    • Press 4 for Private
    • Press 5 for Acknowledge
    • Press 6 for Timed Delivey
Distribution Lists
  • Press 85
  • Enter a number from 1 to 9 to identify the list, followed by #.
  • Press 5 to compose the list.
  • Enter each mailbox number followed by a #. Enter another # after the last mailbox
Express Messaging

(To transfer a call into a voice mailbox) Dial 7-4300
Enter the mailbox number of the person you want to leave a message for, followed by #.
If you are transferring a call, just hang up; otherwise, leave your message after the tone, press # to stop recording, then press 83 to log off.

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